• Manage the end-to-end SOA reconciliation process and validate Suppliers’ Account Reconciliation (SOA) prepared by the Vendor SOA Reconciliation Associate. Ensure that the reconciliation is happening based on assigned frequency and schedule.

• Prepare schedule and reconciliation of AP accounts and ensure that no reconciling items are aging beyond 60 days and in-charge on the review of AP accounts reconciliation to legal entities

• Oversee the processes in Receiving Team and ensure and timely receiving accuracy based on Statutory requirements before forwarding to AP-Delivery for processing.

• Review the report on received and pending invoices provided by the team.

• Monitor the utilization of Vendor Invoice Input System (VIIS) and ensure that status of the invoices is being updated timely.

• Prepare monthly on SLA/OLA results for all entities

• Handle monthly governance meeting with LE to discuss metrics results, update on accounts recon and other STP operational concerns.

• Manage communications and relationship with vendors and/or other third-party business partners.

• Resolve issues that may occur with vendors and/or other third-party business partners.

• Manage exceptions and collaboratively work with other functions across the organization to ensure correct and timely closure of issues.

• Address process gaps that arise when performing daily operational activities for the team

• Ensure performance metrics and SLAs are met

• Escalate and call for intervention to fix structural gaps and provide recommendations.

• Coordinate and follow up completion of the team’s assigned special projects and key programs.

• Continuously assess and refine STP process based on SLA performance and customer feedback.

• Motivate and empower direct reports; Manage resources accordingly to deliver the required performance and flag resourcing constraints.

• Excellent decision-making skills when assessing risks and rewards.

• Ensure standards are in place and complied with.

• Revisit established standards and evaluate applicable revisions/updates based on relevant data (e.g., transaction volume, request complexity, exception volume, etc.)