•Ensures timely and accurate receipt of customer payments within agreed payment terms.

•Ensures that the team proactively contact customers as regularly as possible until receivables are collected.

•Investigates circumstance of non-payment; negotiates and resolves conflicts to expedite payment.

•Ensures sending of appropriate collection notices to delinquent customer in accordance to credit policy.

•Track and monitor collection file for delinquent accounts >90 days.

•Ensures daily tasks being actioned by monitoring and following up open items and bringing them to resolution.

•Prioritizes direct reports workload to ensure the most important and high value customers are always constantly being looked at.

•Distributes work if necessary and ensure completion in a timely manner.

•Monitors and follows up open items and bringing them to a resolution.

•Closely liaises with SBU representatives and with other teams across the organization to ensure correct and timely closure of disputes.

•Reports timely to the Manager problem accounts and discussing the course of any action where applicable.

•Attends AR reviews, Issue Resolution meetings with SBU representatives.

•Ensures all payments received are applied timely and accurately

•Reconciles timely unallocated cash, unapplied credits, and special GL accounts.

•Ensures monthly processing deadlines are met as required.

•Audits used collection/official receipts issued by Service Providers and Field Collections and timely submits the same to Records Management Team.

•Address process gaps that arise when performing daily operational activities

•Escalate and call for intervention to fix structural gaps by providing necessary inputs and recommendation.

•Ensure timely preparation and submission of Collection Forecasts to concerned stakeholders

•Ensures compliance to established policies and standards

•Motivates and empowers direct reports.

•Ensure the right performance monitoring and discussion with team members. Includes assessment and provides summary of the team’s performance.

•Complies to company policies and processes.